Frequently Asked Questions (FAQs)

Answers to your Patio Furniture Questions.

We have identified the most frequently asked product orientated questions that you may have in order that you can make an informed buying decision.

To provide the low prices that we offer, we do not have a customer telephone support team to take calls and answer questions over the phone. Lower overhead costs equals lower prices for you. Your questions are best answered via e-mail, so Contact us. You can also choose to leave us a voice mail at # 1 817 649 9900. However as we do not have a customer telephone service team, your voice mail may not be answered immediately.

You may also find answers to your ordering, payment, shipping and returns questions at our – Sales Information section.

General Questions

Is all of your patio furniture wrought iron?
All of our furniture is made from iron, not wrought iron
Wrought iron is no longer produced on a commercial scale. Many products described as wrought iron, such as guard rails, garden furniture[6] and gates, are made of iron. They retain that description because they are wrought (worked) by hand.
Other internet sites say the furniture is made from wrought iron?
Nearly all of the sites you see do not physically stock the patio furniture we sell. We import the furniture and stock it in our Arlington warehouse for speedy shipment to you. We do not claim it is wrought iron, because that would be incorrect.
What prevents the iron furniture from rusting?
All of the iron furniture is coated and receives an electrophoresis treatment for durability.
I received my furniture and there was rust on the bubble wrap?
The rust on the bubble wrap is caused by fine particles of iron in the air in the factory that adhere to the bubble wrap and then with moisture go brown. It will clean off with a damp cloth.