ePatio Furniture Direct Ordering - Payment - Shipping

e Patio Furniture Direct for LOW PRICES and FREE SHIPPING

ePatio Furniture Direct - Sales Information

We have identified the most frequently asked questions that you may have in order that you can make an informed buying decision. We have listed this information in four sections:

Ordering | Payments | Shipping | Returns

You may also find answers to your product orientated questions at our - Product FAQ's. - If you cannot find the answer in these sections - please do not hesitate to call us at 817 633 6433

Ordering

Can I only order on-line?
I live in Dallas - can I order and pick up from you to save the shipping?
What is the cancellation policy?
Can you customize the patio furniture?
Can you make patio cushions to my sizes?
Are the finish colors accurate?
Do you have a printed catalog?
Why are your prices so low?
Do I have to pay extra for shipping insurance?

Can I only order on-line?
You can order on-line with our secure shopping cart. However, if you prefer, you can e-mail us with your order and we will then call you for your credit card details. Or, just call us directly at 817 633 6433 between 10am to 5pm Central time, Monday to Saturday with your order details.

I live in Dallas - can I order and pick up from you?
Pick ups are available by appointment in Arlington, TX. ( Please contact us at ebay@epatiofurnituredirect.com for details). We do not have a showroom so you cannot see this item on display. All purchases need to be paid for prior to pick up. There is no pick up fee.

What is the cancellation policy?
If we are able to cancel your order before it is shipped, there is no charge. (However, please be advised that we do ship very quickly from our large warehouse inventory). We regret we cannot cancel orders after they ship.

Can you customize the patio furniture?
Sorry, no customization. What you see on our web site is all of the items we stock.

Can you make patio cushions to my sizes?
Sorry, no custom size cushions. The sizes you see on our web site are all that we make at this time.

Are the finish colors accurate?
We aim to accurately reflect the finish colors on all of our items - But, due to differences in monitor type / settings, Video cards and printers - colors may vary from what you see on your screen.

Do you have a printed catalog?
No, we do not have a catalog - Our aim is to provide you with the maximum product information regularly updated via our web site.

Why are your prices so low?
We are a Family owned and operated business offering great values on quality patio furniture and cushions. High Volume + Low Overhead + Low Profit Margins = Great Prices.

Do I have to pay extra for shipping insurance?
No - shipping insurance as well as "bubble wrapping" of your patio furniture to prevent shipping damage is included in the shipping charge.

Payments

What are my payment options?
Can I only pay on-line?
How soon do you charge my credit card?
How do you protect my credit card information?
Do you accept checks?
Is sales tax added to my invoice?

What are my payment options?
We accept all major credit cards (Mastercard, Visa, American Express and Discover), paypal, money orders and cashiers checks. Sorry, no personal checks. You can also use the GOOGLE Checkout system.

Can I only pay on-line?
You can choose to to pay by credit card over the phone, [please call us at 817 633 6433].

How soon do you charge my credit card?
Credit cards are charged at time of order.

How do you protect my credit card information?
All credit card data is encrypted in both our computer system and paper records. We shred any customer data before it is trashed .

Do you accept checks?
We do not accept personal or business checks.

Is sales tax added to my invoice?
For all orders shipped outside of Texas - No Sales Tax. For deliveries to Texas , Sales Tax is 8.25%

Shipping

How will my order ship?
How soon do you ship after I place my order?
What are your shipping charges?
When can I expect delivery?
Can you ship to APO / FPO addresses?
Can you ship to Hawaii / Alaska / Puerto Rico / Virgin Islands or Canada?
Will I save on shipping if I order more than one set of patio furniture?

How will my order ship?
All orders will be shipped via UPS Ground delivery.

How soon do you ship after I place my order?
UPS pick up from us Monday to Friday. Normally, your item will ship within 2 business days of us receiving payment for the order. (for example, pay Monday morning - UPS pick up Tuesday evening: pay Friday evening - UPS pick up Monday evening)

What are your shipping charges?
For shipments of patio furniture to the 48 contiguous US States, we always offer FREE SHIPPING.

When can I expect delivery?
You can normally expect the UPS delivery to arrive 3 to 7 business days from day of shipment - depending on the distance you live from Arlington, Texas. UPS will email you the UPS tracking numbers the day after the order is picked up by UPS (don't forget to check your spam folder!). You can track the shipment at www.UPS.com

Can you ship to APO / FPO addresses?
Sorry, we cannot ship to APO / FPO addresses as our cartons are too large.

Can you ship to Hawaii / Alaska / Puerto Rico / Virgin Islands or Canada?
We do not ship to Alaska, Hawaii, Puerto Rico, Virgin Islands or Canada. It is very expensive for the bulky items we sell + there are too many complications, delays in shipping, and lost items.

Will I save on shipping if I order more than one set of patio furniture or cushions?
Due to the large size of the cartons (max dimensions and weight for UPS) we cannot combine shipments. However, please email us so we can review your multiple item order to see if there is an opportunity to offer a volume discount.

Returns

What is the returns policy?
What happens if the item is delivered damaged?
If I do not like the product, can I return it?

What is the returns policy?
Items are inspected before shipping and insured with UPS at no extra charge in case of damage during the shipping process. Shipping damage must be notified to us within 3 days of receipt of the goods to enable us to claim from UPS and replace the damaged part. Returns are permitted for items that have not been assembled and are in their original packaging - refund will be cost of goods less a 25% handling fee (minimum restocking fee of $10) to cover our actual costs of shipping and handling your order. The customer is responsible for the shipping charges to return the goods to us. Unless specifically stated, there are no Manufacturers warranties.

What happens if the item is delivered damaged?
In the rare situation that you experience damage in the shipping process, do not refuse the delivery as all items are insured . Please notify us within 3 days of the receipt of delivery if you experience any damage - we will file a claim with the carrier and replace any damaged parts as quickly as possible. To expedite the claims process, please email us a photo of the damaged part, along with it's part number from the instruction sheet. It is also very important that you keep the damaged part and all of the packaging as we will need this for the claims process with UPS

If I do not like the product, can I return it?
Returns are permitted for items that have not been assembled and are in their original packaging - refund will be cost of goods less a 25% handling fee (minimum restocking fee of $10) to cover our costs of shipping and handling your order. The customer is responsible for the actual shipping charges to return the goods to us.

We aim at e Patio Furniture Direct to give you quality furniture, umbrellas and cushions for your patio, combined with great service at the lowest price! If you have any questions please email us at info@epatiofurnituredirect.com

e Patio Furniture Direct - Low Prices with Free Delivery Nationwide!